What Sets Us Apart: The Multi Trade Building Services Difference

At Multi Trade Building Services, we believe that renovating your home should be more than a project—it should be a positive, stress-free experience that leaves you not only with a beautifully updated space but also with a sense of trust and connection. That’s why, for 35 years, we’ve been committed to doing things differently.

In an industry where trust can sometimes feel hard to come by, we’ve built our reputation by staying true to our values: exceptional communication, unwavering transparency, a passion for both big and small projects, and a focus on creating an outstanding customer experience. Let’s take a closer look at what truly sets us apart.

Before and After Photos of our Client’s Newcastle Kitchen

Outstanding Communication: You’re Always in the Loop

Renovations can be disruptive by nature. However, one of the ways we minimize stress for our clients is by ensuring you’re always informed about what’s happening. From the first consultation to the final walk-through, we prioritize clear and thorough communication.

What does this look like in practice?

  • Pre-Project Planning: Once we’ve agreed on the scope of work, we provide a clear timeline and detailed information about what to expect. We encourage questions and take the time to explain every step so that there are no surprises.

  • Weekly Updates: Throughout the project, we send regular updates, often on weekends, to let you know what work will be completed in the upcoming week and who will be on-site. This level of detail ensures you’re never left wondering where things stand.

  • Always Available: Whether you prefer to communicate via email, text, or phone, we make ourselves accessible. We understand that questions can come up at any time, and we’re always happy to provide clarity.

Our clients often tell us that this level of communication makes all the difference. It’s not just about keeping you informed—it’s about making you feel confident and comfortable every step of the way.

Here’s what one client had to say:

What stood out most was their excellent communication and professionalism. They provided clear timelines and kept us informed every step of the way.—Jennifer B.

Unwavering Transparency: Honesty is Non-Negotiable

If there’s one thing that truly sets us apart, it’s our dedication to transparency. We believe that trust is the foundation of any successful relationship, especially when you’re inviting us into your home to work on something as personal as a renovation.

Here’s how we maintain that trust:

  • Detailed Quotes: From the very beginning, we provide detailed, accurate quotes that account for both materials and labour. We don’t believe in lowballing prices only to surprise you with additional costs later. Instead, we ensure that every dollar is accounted for upfront.

  • Full Disclosure: If challenges arise during the project—whether it’s a hidden plumbing issue or a delay in materials—we’ll let you know immediately. We don’t hide problems or sweep them under the rug. Instead, we work with you to find the best solution.

  • Fair Pricing: While we aim to stay competitive, we also prioritize fair pricing that reflects the quality of our work. For us, it’s about finding the balance between affordability and ensuring that the job is done right.

Creating an Outstanding Customer Experience

At Multi Trade Building Services, we don’t just provide customer service—we deliver an experience. What does this mean? It means we go beyond the basics of being polite and punctual. We aim to make every client feel like part of our family.

Here’s what you can expect when you work with us:

  • A Stress-Free Journey: Renovations can be overwhelming, but our approach ensures they don’t have to be. From start to finish, we handle the coordination, scheduling, and materials so you don’t have to.

  • Building Relationships: We believe that when you hire a contractor, you’re not just hiring them for their skills—you’re also inviting them into your home and life. That’s why we prioritize building a genuine rapport with our clients. Many of our clients have become long-term friends, and we’re proud of the relationships we’ve built over the years.

  • Attention to Detail: From the craftsmanship of the work to the cleanliness of the site, we’re meticulous about the details. We treat your home with the same care and respect we would our own.


Want to see how our approach can transform your home? Get in touch today and let us show you the difference.


A Passion for Small Jobs

While many contractors prefer large-scale renovations, we’ve built a niche for ourselves by embracing small jobs. We create small job solutions while we tackle those tasks that often get overlooked—because we know how much they matter to you.

  • Why Small Jobs Matter: Whether it’s fixing a leaky faucet, patching drywall, or building a custom shelf, small projects can make a big difference in your daily life. They improve functionality, add value, and often bring a sense of satisfaction that your home is truly cared for.

  • No Job is Too Small: Unlike some contractors who might turn down smaller projects, we’re happy to take them on. We understand that not every homeowner needs a complete remodel, and we’re here to help with the little things that often get pushed to the bottom of your to-do list.

35 Years of Experience: A Legacy of Trust

As we approach our 35th year in business, we’re proud to reflect on the legacy we’ve built. Over the decades, we’ve honed our craft, expanded our expertise, and adapted to the ever-changing needs of our clients.

One thing has remained constant: our commitment to excellence.

  • Expertise Across Projects: From kitchen renovations to bathroom upgrades and everything in between, we bring a wealth of experience to every project.

  • A Family-Owned Approach: Multi Trade Building Services isn’t just a business—it’s a family endeavour. Our clients often comment on the warmth and camaraderie they feel when working with us, and that’s something we take great pride in.

What Our Clients Say

Don’t just take our word for it—here’s what some of our clients have to say about their experience with Multi Trade Building Services:

  • “The communication was incredible. I always knew what was happening and when. It was such a relief to work with a company that truly cares.”

  • “Jackie and Paul went above and beyond to make sure we were happy with every detail. They’re not just contractors—they’re people you can trust.”

  • “The small job they did for us made such a big difference. We couldn’t be happier!”

Why Choose Multi Trade Building Services?

At the end of the day, what sets us apart isn’t just one thing—it’s a combination of values, expertise, and a genuine passion for what we do.

When you choose Multi Trade Building Services, you’re not just hiring a contractor—you’re creating a relationship with a team that cares about your home as much as you do. You’re choosing:

  • Unmatched Communication: Never be left in the dark about your project.

  • Complete Transparency: Trust that everything is above board, always.

  • A Family-Centred Approach: Work with a team that treats you like one of their own.

  • A Passion for All Projects: Whether it’s big or small, your project matters to us.

Looking Ahead

As we step into our 35th year, we’re more committed than ever to making your renovation dreams a reality. Whether it’s a full-scale remodel or a small project, we’re here to bring your vision to life with honesty, care, and expertise.

Let’s create something amazing together.